Shipping
We ship our trees and shrubs nationwide, except for CA, AZ, AK, and HI. After you place your order we get started prepping your items for shipment. Most items ship via UPS. For larger or bulk items we ship via our own delivery trucks. You’ll receive updates on your items shipping status throughout the entire process.
If you do not see a shipping method at checkout, it means that we are unable to provide an instant shipping quote based on your location. Please feel free to reach out to us via chat or at [email protected].
Bulk items like Mulch and Topsoil can only be delivered within a 50 mile radius of our Andover, NJ location.
Frequently Asked Questions
How are heights measured?
Tree and Shrub heights are measured from the top of the root ball or soil, measuring only the above ground portion of your tree your shrub.
How does shipping work?
We ship either UPS or via our own delivery trucks. After you place your order you’ll receive notifications at each step of the way to keep you informed on your item’s travels!
Many items are listed in Gallon sizes, what does that mean?
The Gallons refer to the size of the pot that the plant is in. It’s simply an industry standard for sizing trees and shrubs. All of our items should have the actual height listed on the description page. If you have any questions regarding sizing, feel free to reach out to us!
Do you help with plant suggestions?
Of course! Feel free to use our chat feature to talk to a GardenPro or reach out to us at [email protected].
Can I postpone my delivery date?
Sure! Include a note during checkout or reach out to us at [email protected] immediately after placing your order, and we’d be happy to help!
Prompt shipping and expert packing
We are able offer many shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse personnel is highly-skilled and will pack your products in accordance with our exact and precise specifications. Before shipment, all items are carefully examined and safely secured. Everyday we deliver hundreds of packages to our customers from all over the world. This shows how we're dedicated to be the largest retailer on the internet. The warehouses are located located in Europe in the same way as they are in the USA.
Orders that contain more than one item are assigned processing periods according to each item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us because of the involvement of several entities, including the factory as well as our warehouse. Therefore, the actual inventory could fluctuate at any moment. Please be aware that it is possible for your order to become unavailable even after you have made the order.
Our policy lasts for 30 days. If 30 days have gone by since your purchase however, we're unable to give you a return or exchange.
The item you purchase must be in its original packaging and in good condition. It must also not be used. You must have the item in its original packaging.
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