Description
Shipping
We ship our trees and shrubs nationwide, except for CA, AZ, AK, and HI. After you place your order we get started prepping your items for shipment. Most items ship via UPS. For larger or bulk items we ship via our own delivery trucks. You’ll receive updates on your items shipping status throughout the entire process.
If you do not see a shipping method at checkout, it means that we are unable to provide an instant shipping quote based on your location. Please feel free to reach out to us via chat or at [email protected].
Bulk items like Mulch and Topsoil can only be delivered within a 50 mile radius of our Andover, NJ location.
Frequently Asked Questions
How are heights measured?
Tree and Shrub heights are measured from the top of the root ball or soil, measuring only the above ground portion of your tree your shrub.
How does shipping work?
We ship either UPS or via our own delivery trucks. After you place your order you’ll receive notifications at each step of the way to keep you informed on your item’s travels!
Many items are listed in Gallon sizes, what does that mean?
The Gallons refer to the size of the pot that the plant is in. It’s simply an industry standard for sizing trees and shrubs. All of our items should have the actual height listed on the description page. If you have any questions regarding sizing, feel free to reach out to us!
Do you help with plant suggestions?
Of course! Feel free to use our chat feature to talk to a GardenPro or reach out to us at [email protected].
Can I postpone my delivery date?
Sure! Include a note during checkout or reach out to us at [email protected] immediately after placing your order, and we’d be happy to help!
Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly trained and will pack the goods according to the exact and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. Every day, we deliver to thousands of customers across multiple countries. This is a testament to our determination to become the largest online retailer globally. Warehouses and distribution centers can be found in Europe as well as in the USA.
Note: Orders that contain more than one item will be assigned a processing date according to the item.
Before shipment, all ordered items will be thoroughly examined. Most orders are shipped within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
The stock is constantly changing. It is not managed entirely by us since we're involved with several organizations, such as the factory and our storage. Stocks can be changed at any moment. Be aware that it's possible for your order to be out of stock after you've placed your order.
Our policy is valid for 30 days. We are unable to exchange or refund your order after 30 days since you purchased it.
The item must not be used and in the original packaging. The item should be returned in its original packaging.