Description
Shipping
We ship our trees and shrubs nationwide, except for CA, AZ, AK, and HI. After you place your order we get started prepping your items for shipment. Most items ship via UPS. For larger or bulk items we ship via our own delivery trucks. You’ll receive updates on your items shipping status throughout the entire process.
If you do not see a shipping method at checkout, it means that we are unable to provide an instant shipping quote based on your location. Please feel free to reach out to us via chat or at [email protected].
Bulk items like Mulch and Topsoil can only be delivered within a 50 mile radius of our Andover, NJ location.
Frequently Asked Questions
How are heights measured?
Tree and Shrub heights are measured from the top of the root ball or soil, measuring only the above ground portion of your tree your shrub.
How does shipping work?
We ship either UPS or via our own delivery trucks. After you place your order you’ll receive notifications at each step of the way to keep you informed on your item’s travels!
Many items are listed in Gallon sizes, what does that mean?
The Gallons refer to the size of the pot that the plant is in. It’s simply an industry standard for sizing trees and shrubs. All of our items should have the actual height listed on the description page. If you have any questions regarding sizing, feel free to reach out to us!
Do you help with plant suggestions?
Of course! Feel free to use our chat feature to talk to a GardenPro or reach out to us at [email protected].
Can I postpone my delivery date?
Sure! Include a note during checkout or reach out to us at [email protected] immediately after placing your order, and we’d be happy to help!
| Size | XL |
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Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other top international carriers, we are able to offer a variety shipping options. Our warehouse staff are trained to pack your goods precisely according to the specifications we offer. Your items are carefully inspected and secured properly prior to shipping. Everyday, we send to thousands of customers in many countries. The fact that we are committed to becoming the biggest online retailer in the world is obvious. Both Europe and the USA have warehouses and distribution centers.
Note: Orders with more than one item are assigned a processing period in accordance with the item.
Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. The delivery time is between 3-7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we cannot fully manage stock. The actual levels of stock can change at any point. It's possible that you may not receive your order after it's been placed.
Our policy lasts thirty days. If it's been more 30 days since you made your purchase We're sorry to say that we can't offer you a complete exchange or refund.
The item must not be used and in its original condition. The item must be in its original packaging.
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